Instant Understanding,
Instant Improvement
The NGNInsights Performance Scorecard is the innovation of agent performance and agent management.
Ultimate Performance Tools
Engage, Retain, and Empower Your Employees!
NGNInsights enables managers to create continuous and uninterrupted feedback with their call center agents, ensuring that each member of the contact center team continues to improve their performance while also developing new skills.
Agents can view their performance in real-time and make immediate adjustments accordingly. Not surprisingly, this immediate feedback is one of the top drivers of employee satisfaction and retention.
Managers have never experienced technology like this before! With the help of NGNInsights, managers can train agents to take pride and ownership of their performance and ongoing improvement.
How do we do it?
Download our complete guide that explains how NGNInsights innovates agent management and improves agent performance. As a result, Contact Centers become consistently high performing and successful!
NGNInsights for Agents
Provide Employees With Instant Insight
NGNInsights is the agent’s personal assistant, built to enhance performance, engagement, productivity, and business outcomes. NGNInsights allows the agent to view their real-time performance in accordance with what is expected of them, illustrating at the same time areas of needed improvement.
Centralized, built for the Contact Center Communication Center.
Ensure that Agents never miss a message.
Improve how important messages are communicated and received, all without taking up agent desktop real-estate.
NGNInsights for Supervisors
Effective Management
NGNInsights provides management with a Personal Assistant allowing them to focus their time on the true priorities that lead to business outcomes.
By simplifying contact centers’ traditional operational processes to manage performance and data, NGNInsights enables smart decision making. Management is empowered with actionable insights resulting in the best practices and decisions.
Communicating to an agent, a team of agents, or the entire Contact Center is simplified and centralized.
The entire staff is constantly updated, keeping everyone up-to-date and on the same page.
The Science Behind NGN Insights
The Feedback Loop
Utilzing Feedback loops to enable agents to develop successful habits of high performance.
Data Visualization
NGNInsights patented technology turns performance data into a real-time visual language, making data actionable in real-time.
Habit Reinforcement
Consistency is a key component of a successful Contact Center. By rewarding and incentivizing agents for performance, agents develop long term successful habits.
Motivation
Agents and management feel empowered & motivated to achieve company goals.