Instant Understanding,
Instant Improvement,

Agent Gamification

The NGNInsights Performance Scorecard is the innovation of agent performance and agent management.

Ultimate Performance Tools + Gamification

Engage, Retain, and Empower Your Employees!

NGNInsights enables managers to create continuous and uninterrupted feedback with their call center agents, ensuring that each contact center team member improves their performance while also developing new skills. A performance management system to direct supervisors!

Agents view their performance in real-time and make immediate adjustments accordingly. Not surprisingly, this immediate feedback is one of the top drivers of employee satisfaction and retention. Our advanced gamification engages agents and positively reinforces agent performance making it habitual. 

Managers have never experienced technology like this before! With the help of NGNInsights, managers can train agents to take pride and ownership of their performance and ongoing improvement.

Agent Performance & Performance Managment

How do we do it?

Download our complete guide that explains how NGNInsights innovates agent management and improves agent performance. As a result, Contact Centers become consistently high performing and successful!

Download the Brochure Here

NGNInsights for Agents
Gamification That Provides Employees With Instant Insight

How to Improve Employee Engagement?

NGNInsights is the agent’s personal assistant, built to enhance performance, engagement, productivity, and business outcomes. NGNInsights allows the agent to view their real-time performance in accordance with what is expected of them, illustrating at the same time areas of needed improvement. 

Centralized, built for the Contact Center Communication Center.

Ensure that Agents never miss a message.

Improve how important messages are communicated and received, all without taking up agent desktop real-estate.

NGNInsights for Supervisors
Effective Management

NGNInsights provides management with a Personal Assistant allowing them to focus their time on the true priorities that lead to business outcomes.

By simplifying contact centers’ traditional operational processes to manage performance and data, NGNInsights enables smart decision making. Management is empowered with actionable insights resulting in the best practices and decisions.

Communicating to an agent, a team of agents, or the entire Contact Center is simplified and centralized.

The entire staff is constantly updated, keeping everyone up-to-date and on the same page.

Recent Awards

PACE Award 2020
PACE Award 2019

The Science Behind NGN Insights

feedback loop

The Feedback Loop

Utilzing Feedback loops to enable agents to develop successful habits of high performance.

Data Visualization

Data Visualization

NGNInsights patented technology turns performance data into a real-time visual language, making data actionable in real-time.

Habit Reinforcement

Habit Reinforcement

Consistency is a key component of a successful Contact Center. By rewarding and incentivizing agents for performance, agents develop long term successful habits.

Motivation

Motivation

Agents and management feel empowered & motivated to achieve company goals. 

Annual Operational Costs

Agent / Supervisor Costs: $


300
$35,000
10:1

Number of supervisors:

$45,000
1

Total:

Improved Number of supervisors:

Current number of agents:


After NGNInsights

20%

Improved number of supervisors:

:1

$

$

$

$

$

$

$

Total: