The Ultimate Performance & Engagement Solution
Instant Gauge of Team Performance
Enables Fulltime Coaching
Clearly Identifies Top and Low Performers
Reduces Customer Wait Time
Lowers Abandon Rates
Happier, More Effective Supervisors

Increases Utilization and Productivity
Creates Employee Accountability
Drives Customer Satisfaction
Improves Schedule Adherence
Reduces Employee Idle Time
Reduces Employee Turnover

Instant Insight
Revolutionize how performance is managed. Pinpoint where to focus time by seeing agent performance and understanding it at-a-glance.


Real-time Data + Real-time Action
Real-time data is not as valuable if it does not empower real-time action. NGNInsights transforms data to become instantly actionable for instant improvement.

Zero-in on what key performance indicators lead to the achievement of business goals. Prioritize time, resources, and effort to the things that produce the biggest ROI.