Dolar Colombia Phone Annual Operational Costs Total Annual Costs Agent / Supervisor Costs: $ Number of Agents 300 Average Annual Cost of a Fully Burdened Agent $35,000 Team size (Agent to Supervisor Ratio) 10:1 Number of supervisors Number of supervisors: Average Annual Cost of Fully Burdened Supervisor $45,000 Hours a Day Analyzing Reports 1 Optimized Number of agents Total: Optimized Number of supervisors Improved Number of supervisors: Current Number of agents Current number of agents: After NGNInsights Agent Productivity Increase % 20% Improved Team Size (Agent to Supervisor Ratio) Optimized Number of supervisors round Improved number of supervisors: increase_team_size :1 Agent Productivity Savings $ Supervisor Efficiency Savings $ Analytical Savings $ Total Savings $ Annual Operation Costs $ Annual Operation Costs AFTER NGNInsights $ Estimated Annual NGNInsights Cost $ per hour Total: Web Site Annual Operational Costs Total Annual Costs Agent / Supervisor Costs: $ Number of Agents 300 Average Annual Cost of a Fully Burdened Agent $4000,000 Team size (Agent to Supervisor Ratio) 10:1 Number of supervisors Number of supervisors: Average Annual Cost of Fully Burdened Supervisor $5000,000 Hours a Day Analyzing Reports 1 Optimized Number of agents Total: Optimized Number of supervisors Improved Number of supervisors: Current Number of agents Current number of agents: After NGNInsights Agent Productivity Increase % 20% Improved Team Size (Agent to Supervisor Ratio) Optimized Number of supervisors round Improved number of supervisors: increase_team_size :1 Agent Productivity Savings $ Supervisor Efficiency Savings $ Analytical Savings $ Total Savings $ Annual Operation Costs $ Annual Operation Costs AFTER NGNInsights $ Estimated Annual NGNInsights Cost $ per hour Total: dollar Email Annual Operational Costs Total Annual Costs Agent / Supervisor Costs: $ Number of Agents 300 Average Annual Cost of a Fully Burdened Agent $35,000 Team size (Agent to Supervisor Ratio) 10:1 Number of supervisors Number of supervisors: Average Annual Cost of Fully Burdened Supervisor $45,000 Hours a Day Analyzing Reports 1 Optimized Number of agents Total: Optimized Number of supervisors Improved Number of supervisors: Current Number of agents Current number of agents: After NGNInsights Agent Productivity Increase % 20% Improved Team Size (Agent to Supervisor Ratio) Optimized Number of supervisors round Improved number of supervisors: increase_team_size :1 Agent Productivity Savings $ Supervisor Efficiency Savings $ Analytical Savings $ Total Savings $ Annual Operation Costs $ Annual Operation Costs AFTER NGNInsights $ Estimated Annual NGNInsights Cost $ per hour Total: peso Phone Annual Operational Costs Total Annual Costs Agent / Supervisor Costs: $ Number of Agents 300 Average Annual Cost of a Fully Burdened Agent $4000,000 Team size (Agent to Supervisor Ratio) 10:1 Number of supervisors Number of supervisors: Average Annual Cost of Fully Burdened Supervisor $5000,000 Hours a Day Analyzing Reports 1 Optimized Number of agents Total: Optimized Number of supervisors Improved Number of supervisors: Current Number of agents Current number of agents: After NGNInsights Agent Productivity Increase % 20% Improved Team Size (Agent to Supervisor Ratio) Optimized Number of supervisors round Improved number of supervisors: increase_team_size :1 Agent Productivity Savings $ Supervisor Efficiency Savings $ Analytical Savings $ Total Savings $ Annual Operation Costs $ Annual Operation Costs AFTER NGNInsights $ Estimated Annual NGNInsights Cost $ per hour Total:
