
The Performance Scorecard is the foundation for NGNInsights. The Scorecard represents the business goals for the Contact Center on a micro & macro-level.
Each icon is a KPI that comes from all your contact center systems unified in our patented Visual Technology. Benchmark KPIs to instantly analyze performance.






The NGNInsights Bar gives the agent the ability to always have visibility on what they are accomplishing, their gamification, and the current status KPI with its corresponding benchmark.
Upon clicking on any of these, agents can instantly gather more insights on everything they need in the Performance Hub.

NGNInsights Gamification
The Ultimate Contact Center Gamification System.
Maintain high performance & engagement through gamification. Through making everyday work a more fullfilling experience, boosting motivation, moral, performance, & productivity. Agents build habits of high performance as they are continually rewarded.