Effective Management
for Supervisors

The CueFit™ App for Supervisors provides powerful tools for the supervisors to see their entire team on one screen.

In the App, the supervisor sees the exact same data and benchmarking that the agent sees so both are on the same page. The supervisor can sort, filter, and group people together. They also can instantly see how each member of their team is performing and what specific KPIs the agent is

Instant Insight

Revolutionize how performance is managed. Pinpoint where to focus time by seeing agent performance and understanding it at-a-glance.

Automated Analysis
Liberate management from tasks that can more effectively be automated. Performance data is benchmarked to show where expectations are not being met.

Real-time Data + Real-time Action

Real-time data is not as valuable if it does not empower real-time action. NGNInsights transforms data to become instantly actionable for instant improvement.

Focus

Zero-in on what key performance indicators lead to the achievement of business goals. Prioritize time, resources, and effort to the things that produce the biggest ROI.

Empowering
Real Time Data

In the App, the supervisor sees the exact same data and benchmarking that the agent sees so both are on the same page.

The supervisor can sort, filter, and group people together. They also can instantly see how each member of their team is performing and what specific KPIs the agent is doing well on and where they are struggling.


In the App, the supervisor sees the exact same data and benchmarking that the agent sees so both are on the same page. The supervisor can sort, filter, and a group of people together. They also can instantly see how each member of their team is performing and what specific KPIs the agent is doing well on and where they are struggling.


In the App, the supervisor sees the exact same data and benchmarking that the agent sees so both are on the same page. The supervisor can sort, filter, and a group of people together. They also can instantly see how each member of their team is performing and what specific KPIs the agent is doing well on and where they are struggling.


In the App, the supervisor sees the exact same data and benchmarking that the agent sees so both are on the same page. The supervisor can sort, filter, and a group of people together. They also can instantly see how each member of their team is performing and what specific KPIs the agent is doing well on and where they are struggling.


In the App, the supervisor sees the exact same data and benchmarking that the agent sees so both are on the same page. The supervisor can sort, filter, and a group of people together. They also can instantly see how each member of their team is performing and what specific KPIs the agent is doing well on and where they are struggling.


In the App, the supervisor sees the exact same data and benchmarking that the agent sees so both are on the same page. The supervisor can sort, filter, and a group of people together. They also can instantly see how each member of their team is performing and what specific KPIs the agent is doing well on and where they are struggling.

In the App, the supervisor sees the exact same data and benchmarking that the agent sees so both are on the same page. The supervisor can sort, filter, and group people together. They also can instantly see how each member of their team is performing and what specific KPIs the agent is doing well on and where they are struggling.

                          

Effective
Management

Supervisors spend much less time looking at reports and far more time coaching those who need help. Since the agent sees the exact same metrics, any coaching about specific performance is constantly reinforced as the agents look at the CueFit™App for Agents.